FAQs Riad-related (Riads Ariha and Chi-Chi)

 

Breakfast in Riad Chi-Chi boutique hotel in Marrakech

Freshly-prepared breakfast in Riad Chi-Chi boutique hotel in Marrakech

Sunny loggia of boutique hotel Riad Ariha Marrakech

Loggia on upper floor of Riad Ariha Marrakech

 

 

 

 

 

 

 

 

Please scroll down for the answers.

What are check-in and check-out times in the riad?
How far is Marrakech airport from the riad?
Can friends stay over in a riad in Marrakech?
Can I do laundry in the riad?
Should I tip the riad staff?
Can I smoke in the riad?

What are check-in and check-out times in the riad?

We are very flexible about the times for checking-in and checking-out as we realize this is most often directly related to your flight times. You may access your room likely just after noon or perhaps earlier if the previous guests left early.

Check out time is 11 a.m. on your departure day. If you have a late flight and the room is not required, arrangements may be made for a later check out. If that is not the case, then you may leave your luggage in the riad while you either do some last-minute shopping or just want to relax in the riad.

There is no extra charge for this.

How far is Marrakech airport from the riad?

The drive from the airport is approximately 15 minutes. Our driver drops you at the parking area at Sidi ben Slimane. From there you can take a porter to help with your luggage (20dh). It is approximately 5-minute walk and the porter will know the way.

We strongly recommend that guests use our airport transfer service priced at 150dh each way for two people booked in advance. Our driver will meet you at airport arrivals and will call ahead to notify the riad of your arrival.

You can download from our website the directions to the riad from the parking area at Sidi ben Slimane in a pdf file under the Directions tab. There are photos included to orient you a bit showing you the way from the parking next to the Nasser mosque to the riad and back. Best to print them out and have them handy in your hand luggage on arrival and during your stay in Marrakech.

Can friends stay over in a riad in Marrakech?

It is forbidden by law for resident Moroccans to stay over in a licensed Maison d’Hôte with a non- Moroccan.

Can I do laundry in the riad?

If you wish laundry to be done, we will take it for you to a local laundry, ‘blanchisserie’, in the medina. They are not expensive. If you require items to be ironed, then for a small charge this can be done in the riad for you.

Should I tip the riad staff?

Tipping is at your discretion if you feel the staff has given you great service. Since the level of customer service is due to a team effort by the manager, assistant manager, cleaning lady and the cook, the staff mostly share the tips. It is up to you if you wish to tip one particular member of the staff who has been particularly helpful beyond the norm.

The amount of the tip is entirely up to you. Often we are asked how much is reasonable, and would suggest that for a three-night stay 100 dirhams for the staff would be suitable.

Can I smoke in the riad?

We ask that guests who wish to smoke do so on the roof terrace so as not to disturb other guests. We thank you for your consideration.